Terms & Conditions

Last Updated: August 2026

These Terms & Conditions apply to services provided by High Protection and Cleaning (HP&C).

Services

HP&C provides residential and commercial cleaning services according to the scope of work agreed upon with each customer.

Quotes and Payments

All service prices are based on the information provided by the customer and may change if the condition, size, or requirements of the property differ from the original description. Final pricing will be confirmed with the customer before service begins.

We accept cash, Zelle and major credit/debit cards for payment. Payment is due upon completion of service, unless otherwise agreed in advance. We reserve the right to request a deposit for large residential or commercial jobs prior to starting service.

Scheduling and Cancellations

Customers should provide reasonable notice when requesting changes or cancellations. Scheduling availability may vary depending on business operations. We ask for at least 24 hours’ notice for any cancellations or rescheduling; late cancellations may be subject to a fee.

Customer Responsibilities

Customers are responsible for providing accurate information about the property and notifying HP&C of any conditions that may affect the service.

Service Satisfaction

HP&C strives to provide high-quality cleaning services. If there is an issue with a completed service, customers should contact HP&C within 48 hours of service completion so the concern can be reviewed.

Limitation of Liability

HP&C is not responsible for damages resulting from undisclosed conditions, improper maintenance, defective materials, or circumstances outside of reasonable control.

Contact Information

For questions regarding these Terms & Conditions, please contact High Protection and Cleaning through the information provided on this website.